Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
- Administer first aid to passengers in distress.
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- Prepare passengers and aircraft for landing, following procedures.
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
- Announce flight delays and descent preparations.
People who work in this occupation generally have the interest code: ESC.
This means people who work in this occupation generally have Enterprising interests, but also prefer Social and Conventional environments.
People who work in this occupation generally prize Relationships, but also value Support and Working Conditions in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Speaking - Talking to others to convey information effectively.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination - Adjusting actions in relation to others' actions.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
In 2017, the average annual wage in Ohio was $48,190 with most people making between $20,610 and $69,310
During 2014, this occupation employed approximately 940 people in Ohio. It is projected that there will be 1,110 employed in 2024.
This occupation will have about 17 openings due to growth and about 13 replacement openings for approximately 30 total annual openings.
This occupation requires a Gold certificate
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