Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
- Administrative Assistant
- Administrative Support Specialist
- Admissions Coordinator
- Appointment Scheduler
- Billing Coordinator
- Certified Medical Administrative Assistant
- Certified Professional Coder (CPC)
- Client Service Coordinator
- Data Transcriber
- Dental Receptionist
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Maintain medical records, technical library, or correspondence files.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
- Transmit correspondence or medical records by mail, e-mail, or fax.
People who work in this occupation generally have the interest code: CS.
This means people who work in this occupation generally have Conventional interests, but also prefer Social environments.
People who work in this occupation generally prize Relationships, but also value Support and Working Conditions in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation - Actively looking for ways to help people.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Coordination - Adjusting actions in relation to others' actions.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
In 2017, the average annual wage in Ohio was $33,020 with most people making between $23,080 and $44,610
During 2014, this occupation employed approximately 38,770 people in Ohio. It is projected that there will be 46,160 employed in 2024.
This occupation will have about 739 openings due to growth and about 411 replacement openings for approximately 1,150 total annual openings.
This occupation requires a Silver certificate
- Billing, Cost, and Rate Clerks
- Payroll and Timekeeping Clerks
- Court Clerks
- Customer Service Representatives
- New Accounts Clerks
- Human Resources Assistants, Except Payroll and Timekeeping
- Receptionists and Information Clerks
- Executive Secretaries and Executive Administrative Assistants
- Legal Secretaries
- Office Clerks, General