Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
- Business Employment Specialist
- Career Consultant
- Case Coordinator
- Case Manager
- Case Technician
- Cash Application Clerk
- Client Services Representative
- Contact Agent
- Contact Officer
- Contact Representative
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- Keep records of assigned cases, and prepare required reports.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
- Answer applicants' questions about benefits and claim procedures.
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
- Interview and investigate applicants for public assistance to gather information pertinent to their applications.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- Check with employers or other references to verify answers and obtain further information.
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.
People who work in this occupation generally have the interest code: SCE.
This means people who work in this occupation generally have Social interests, but also prefer Conventional and Enterprising environments.
People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation - Actively looking for ways to help people.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
In 2017, the average annual wage in Ohio was $42,650 with most people making between $28,920 and $59,120
During 2014, this occupation employed approximately 5,240 people in Ohio. It is projected that there will be 5,390 employed in 2024.
This occupation will have about 15 openings due to growth and about 55 replacement openings for approximately 70 total annual openings.
- Human Resources Specialists
- Residential Advisors
- Brokerage Clerks
- License Clerks
- Customer Service Representatives
- Interviewers, Except Eligibility and Loan
- New Accounts Clerks
- Human Resources Assistants, Except Payroll and Timekeeping
- Executive Secretaries and Executive Administrative Assistants
- Medical Secretaries