First-Line Supervisors of Office and Administrative Support Workers

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About the Job

Directly supervise and coordinate the activities of clerical and administrative support workers.

It is also Called

  • Accounting Administrator
  • Accounting Clerks Supervisor
  • Accounting Director
  • Accounting Manager
  • Accounting Supervisor
  • Accounts Payable Manager
  • Accounts Payable Supervisor
  • Accounts Receivable Manager
  • Accounts Receivable Supervisor
  • Adjustment Supervisor
View All

What They Do

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Develop work schedules according to budgets and workloads.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Interests

People who work in this occupation generally have the interest code: ECS.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional and Social environments.

Work Values

People who work in this occupation generally prize Support, but also value Relationships and Independence in their jobs.

Things They Need to Know

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Things They Need to Be Able to Do

  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination - Adjusting actions in relation to others' actions.
  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Education Required

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Wages

In 2017, the average annual wage in Ohio was $55,650 with most people making between $33,460 and $81,000

Outlook

0.73%
avg. annual growth

During 2014, this occupation employed approximately 43,780 people in Ohio. It is projected that there will be 46,990 employed in 2024.

This occupation will have about 321 openings due to growth and about 659 replacement openings for approximately 980 total annual openings.