First-Line Supervisors of Non-Retail Sales Workers

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About the Job

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

It is also Called

  • Advertising Material Distributors Supervisor
  • Agency Manager
  • Area Sales Manager
  • Artificial Breeding Distributor
  • Associate Director of Sales
  • Auto Parts Manager
  • Block Captain
  • Blood Donor Recruiter Supervisor
  • Bowling or Skating Desk Clerk Supervisor
  • Branch Manager
View All

What They Do

  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Hire, train, and evaluate personnel.
  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Plan and prepare work schedules, and assign employees to specific duties.

Interests

People who work in this occupation generally have the interest code: ECS.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional and Social environments.

Work Values

People who work in this occupation generally prize Independence, but also value Working Conditions and Relationships in their jobs.

Things They Need to Know

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Things They Need to Be Able to Do

  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Education Required

Most of these occupations require a four-year bachelor's degree, but some do not.

Wages

In 2017, the average annual wage in Ohio was $77,450 with most people making between $35,270 and $128,670

Outlook

0.53%
avg. annual growth

During 2014, this occupation employed approximately 13,760 people in Ohio. It is projected that there will be 14,490 employed in 2024.

This occupation will have about 73 openings due to growth and about 157 replacement openings for approximately 230 total annual openings.