Computer Network Support Specialists

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About the Job

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

It is also Called

  • Certified Novell Administrator (CNA)
  • Cisco Certified Network Professional (CCNP)
  • Computer Networker
  • Computer Network Specialist
  • Computer Network Support Specialist
  • Configuration Technician
  • Customer Engineer
  • Customer Service Engineer
  • Customer Support Engineer
  • Cyber Defense Incident Responder
View All

What They Do

  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Document network support activities.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Install network software, including security or firewall software.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Provide telephone support related to networking or connectivity issues.
  • Troubleshoot network or connectivity problems for users or user groups.

Interests

People who work in this occupation generally have the interest code: REC.

This means people who work in this occupation generally have Realistic interests, but also prefer Enterprising and Conventional environments.

Work Values

People who work in this occupation generally prize Achievement, but also value Support and Working Conditions in their jobs.

Things They Need to Know

  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Things They Need to Be Able to Do

  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Speaking - Talking to others to convey information effectively.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Education Required

Most of these occupations require a four-year bachelor's degree, but some do not.

Wages

In 2017, the average annual wage in Ohio was $61,100 with most people making between $34,370 and $94,960

Outlook

0.64%
avg. annual growth

During 2014, this occupation employed approximately 7,710 people in Ohio. It is projected that there will be 8,200 employed in 2024.

This occupation will have about 49 openings due to growth and about 101 replacement openings for approximately 150 total annual openings.