Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Greet and register guests.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Monitor the revenue activity of the hotel or facility.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- Manage and maintain temporary or permanent lodging facilities.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
People who work in this occupation generally have the interest code: ECS.
This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional and Social environments.
People who work in this occupation generally prize Relationships, but also value Independence and Achievement in their jobs.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Service Orientation - Actively looking for ways to help people.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Speaking - Talking to others to convey information effectively.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Coordination - Adjusting actions in relation to others' actions.
Most of these occupations require a four-year bachelor's degree, but some do not.
In 2017, the average annual wage in Ohio was $52,000 with most people making between $26,170 and $79,000
During 2014, this occupation employed approximately 1,890 people in Ohio. It is projected that there will be 1,970 employed in 2024.
This occupation will have about 8 openings due to growth and about 32 replacement openings for approximately 40 total annual openings.
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