Gaming Managers

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About the Job

Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.

It is also Called

  • Assistant Casino Shift Manager
  • Baccarat Manager
  • Bingo Manager
  • Bookmaker
  • Cardroom Manager
  • Card Room Manager
  • Casino Manager
  • Casino Shift Manager
  • Craps Manager
  • Department Head
View All

What They Do

  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Explain and interpret house rules, such as game rules or betting limits.
  • Track supplies of money to tables and perform any required paperwork.
  • Resolve customer complaints regarding problems such as payout errors.
  • Market or promote the casino to bring in business.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Set and maintain a bank and table limit for each game.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.

Interests

People who work in this occupation generally have the interest code: EC.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Independence and Working Conditions in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Things They Need to Be Able to Do

  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Service Orientation - Actively looking for ways to help people.

Education Required

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Wages

In 2016, the average annual wage in Ohio was $69,240 with most people making between $45,990 and $113,300

Outlook

During 2008, this occupation employed approximately n/a people in Ohio. It is projected that there will be - employed in 2018.

This occupation will have approximately - job openings annually.